EVALUASI KUALITAS LAYANAN SISTEM INFORMASI SHOPEE MENGGUNAKAN METODE WEBQUAL 4.0 (STUDY KASUS CV. PRIMERO LASER INDONESIA)

  • Dinda Nerissa Arviana Universitas Bina Sarana Informatika, Jakarta
  • Mohammad Badrul Universitas Bina Sarana Informatika, Jakarta
  • Wida Prima Mustika Universitas Bina Sarana Informatika, Jakarta
  • Andi Sanjaya Universitas Bina Sarana Informatika, Jakarta
DOI: https://doi.org/10.52362/jmijayakarta.v5i3.1809

Abstract

Electronic Commerce (E-Commerce) is a combination of technology business between business people and customers who conduct electronic transactions online. Currently, many people shop online or it can be called e-commerce in Indonesia, such as Shopee. The quality of e-commerce sites can affect the number of customers to make transactions, knowing that the height and quality of the website is determined by Webqual 4.0. The instruments used are validity test and reliability test, partial hypothesis test (T test), simultaneous test (F test) and coefficient of determination test ( . This study aims to obtain value from users and to determine the factors that affect the quality of the Shopee website. To support research, researchers conduct interviews and questionnaires as a method of collecting information. The population in this research are customers/clients who have used the Shopee web as a medium for purchasing goods at CV. Primero Laser Indonesia. 50 respondents have been collected as an illustration in this case it takes 2 (two) weeks of collection. The results of this study have a good and significant effect on the Information Quality variable (  on user satisfaction at CV. Primero Laser Indonesia customers (Y), but there is no good/positive and significant effect between the Usability Quality variable (  and Service Interaction Quality (  to customer satisfaction CV. Primero Laser Indonesia (Y).

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Published
2025-09-30
How to Cite
ARVIANA, Dinda Nerissa et al. EVALUASI KUALITAS LAYANAN SISTEM INFORMASI SHOPEE MENGGUNAKAN METODE WEBQUAL 4.0 (STUDY KASUS CV. PRIMERO LASER INDONESIA). Jurnal Manajamen Informatika Jayakarta, [S.l.], v. 5, n. 3, p. 252-262, sep. 2025. ISSN 2797-0930. Available at: <https://journal.stmikjayakarta.ac.id/index.php/JMIJayakarta/article/view/1809>. Date accessed: 08 oct. 2025. doi: https://doi.org/10.52362/jmijayakarta.v5i3.1809.
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Vol 5 No 3 (2025): Jurnal Manajemen Informatika Jayakarta ( JMI 2025)
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Articles
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