IMPLEMENTASI WEBQUAL 4.0 DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DALAM ANALISA KUALITAS WEBSITE SATMESIN.COM

  • Rhomda Ayu Nopitasari Universitas Nusa Mandiri
  • Biktra Rudianto Universitas Nusa Mandiri

Abstract

Now, using technology has become a necessity for everyone. both in the fields of business, government, education, tourism, and the economy. The necessity of face-to-face transactions in buying and selling has been replaced by online media. PT. Sukses Abadi Teknik is a business company that distributes equipment, machinery and food products. At this time, PT. Sukses Abadi Teknik already has a website, namely satmachine.com. However, the number of sales obtained from the information on the satmachine website still does not meet the expected standards. The aim and purpose of this research is to understand the end user's overall evaluation of the use of the satmachine.com website, and measure the quality of the satmain.com website based on variables Webqual 4.0 dimensions are usability, information quality, service interaction and importance performance analysis on user pleasure. Which resulted in suggestions for follow-up on the company's website to maintain and improve the quality of the satmachine.com website. The Slovin formula was used to obtain the minimum sample size, the sample obtained from the slovin formula calculation was 88 respondents. Then the online questionnaire was distributed to 88 respondents via Google Forms. The results showed that the level of the satmachine.com website still did not meet user expectations with a value of 94.33% and a gap value of -0.25. Mapping on the Cartesian diagram is expected to improve the quality of information by displaying the latest information.

References

[1] W. Berlian, D. Hasna1, I. Kadek, and D. Nuryana2, “Analisis Kualitas Layanan Website Sociolla terhadap Kepuasan Pelanggan dengan Metode WebQual 4.0 dan Importance Performance Analysis (IPA),” Jeisbi, vol. 02, no. 04. pp. 27–32, 2021.
[2] G. A. Sandag, M. Makapedua, and A. Tompunu, “Analisis Kualitas Website Pada PT.DAW Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis (IPA),” J. Sist. dan Teknol. Inf., vol. 8, no. 4, p. 339, 2020, doi: 10.26418/justin.v8i4.42592.
[3] T. A. V. A. S. R. Brama Saputra Budiatmaja, Leadership In Digital Transformation [sumber elektronis]. in . Penerbit KBM Indonesia, 2022. [Online]. Available: https://books.google.co.id/books?id=lzp_EAAAQBAJ
[4] I. H. Santi, ANALISA PERANCANGAN SISTEM. Penerbit NEM, 2020. [Online]. Available: https://books.google.co.id/books?id=PHYJEAAAQBAJ
[5] M. M. Prof. DR. H. A. Rusdiana, SISTEM INFORMASI MANAJEMEN PENDIDIKAN: Konsep, Prinsip, dan Aplikasi. Fitrah Ilhami, 2021. [Online]. Available: https://books.google.co.id/books?id=DRFUEAAAQBAJ
[6] CMM Website Interaktif MCMS Joomla(CMS). Elex Media Komputindo. [Online]. Available: https://books.google.co.id/books?id=w-ojzePT4-cC
[7] R. I. Akbar, S. S. M. T. I. Denny Ganjar Purnama., and S. T. M. M. Slamet Riyanto., Importance
- Performance Analysis Matrix: Penerapan untuk Penilaian Situs Pembelajaran SIAkad dan LMS. Nas Media Pustaka, 2022. [Online]. Available: https://books.google.co.id/books?id=boOeEAAAQBAJ

[8] D. A. Liani, M. Fikry, and M. J. Hutajulu, “Analisa Metode Webqual 4.0 dan Importance- Performance Analysis (IPA) Pada Kualitas Situs Detik.com,” J. Ilm. Merpati (Menara Penelit. Akad. Teknol. Informasi), no. April 2020, p. 34, 2020, doi: 10.24843/jim.2020.v08.i01.p04.
[9] R. Kriswibowo, B. F. Supriyanto, M. H. Arief, J. G. Noke, and H. V. Sari, “Evaluasi Kualitas Website KPU Kabupaten Kediri Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis (IPA),” IJEIS (Indonesian J. Electron. Instrum. Syst., vol. 11, no. 1, p. 103, 2021, doi: 10.22146/ijeis.63411.
[10] B. Rudianto, M. H. Gusyon, and ..., “Analysis Of The Quality Of The Da’wah Website Sesaat. Id Pt Bageur Solusi Indonesia Using The Webqual 4.0 Method,” JISICOM (Journal …, vol. 6, no. 1, pp. 209–221, 2022, doi: 10.52362/jisicom.v6i1.808.
[11] S. T. M. M. Slamet Riyanto and S. K. M. M. S. I. Andi Rahman Putera, Metode Riset Penelitian Kesehatan & Sains. Deepublish, 2022. [Online]. Available: https://books.google.co.id/books?id=LTpwEAAAQBAJ
Published
2023-09-30
How to Cite
NOPITASARI, Rhomda Ayu; RUDIANTO, Biktra. IMPLEMENTASI WEBQUAL 4.0 DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DALAM ANALISA KUALITAS WEBSITE SATMESIN.COM. Jurnal Manajamen Informatika Jayakarta, [S.l.], v. 3, n. 4, p. 396-409, sep. 2023. ISSN 2797-0930. Available at: <https://journal.stmikjayakarta.ac.id/index.php/JMIJayakarta/article/view/1246>. Date accessed: 29 nov. 2023. doi: https://doi.org/10.52362/jmijayakarta.v3i4.1246.

Most read articles by the same author(s)

Obs.: This plugin requires at least one statistics/report plugin to be enabled. If your statistics plugins provide more than one metric then please also select a main metric on the admin's site settings page and/or on the journal manager's settings pages.