The Influence of Transformational Leadership, Work Life Balance, and Interpersonal Communication on Job Satisfaction at Puskesmas Muara Pinang
Abstract
This study aims to analyze the influence of Transformational Leadership, Work-Life Balance, and Interpersonal Communication on Job Satisfaction at Puskesmas Muara Pinang, South Sumatra. This study used a quantitative approach and questionnaire to collect data. This research uses primary data type and measurement scale with Likert scale. A total of 92 respondents in this study were employees of Puskesmas Muara Pinang. This method of human resource analysis represents an important asset that must be considered by using multiple linear regression analysis with SPSS software. The results of this study show that Transformational Leadership, Work Life Balance, and Interpersonal Communication affect Job Satisfaction partially and collectively. Transformational Leadership has the largest beta coefficient variables (0.544), followed by Interpersonal Communication (0.259) and Work Life Balance (0.180). The F-test showed the collective influence of these study variables, with F-statistics 439,202 and significant values of 0.000 showing positive and significant effects. The results of this study show the important role of Transformational Leadership, Work Life Balance, and Interpersonal Communication in improving Job Satisfaction. The Muara Pinang Health Center is recommended to focus on improving the Transformation, Work Balance, and Interpersonal Communication Leadership because this can increase overall job satisfaction.
Downloads
Download data is not yet available.
References
[1] Ade, N. (2021). Pengaruh Literasi Keuangan dan Gaya Hidup Terhadap Perilaku Keuangan Mahasiswa Manajemen Universitas Islam Riau. Universitas Islam Riau.
[2] Amritha, A., Ramana, D.V., & Reddy, T. N. (2017). Employee Work-Life Balance in the IT Industry. SSRG International Journal of Economics and Management Studies, 4(6), 28–31.
[3] Apriliani, N. (2021). The relationship between job satisfaction, work motivation, and employee commitment. Journal of Human Resource Management, 5(2), 110-119.
[4] Asjari, Safira Nurariani., & Andreas Wahyu Gunawan. (2022). Pengaruh Work Life Balance, Internal Communication dan Transformational Leadership Terhadap Employee Performance dengan Employee Engagement Sebagai Variabel Mediasi. Journal Transformation of Mandalika, 2(3), 168-190.
[5] Babbie, Earl R. (2022). The Practice of Social Research. Melbourne: Cangage AU.
[6] Bass, B. M., & Avolio, B. J. (1994). Improving Organizational Effectiveness through Transformational Leadership. Thousand Oaks, CA: Sage Publications.
[7] Beauregard, T.A & Henry, L. C. (2009). Making the link between Work-life Balance Practices and Organizational Performance. Human Resource Management Review, 19, 9–22.
[8] Butarbutar, Marisi. et al., (2022). Examining Teacher Job Satisfaction Levels During a Pandemic: The Role of Transformational Leadership, Work-Life Balance and Interpersonal Communication. Jurnal Pendidikan Progresif, 14(2), 414-424.
[9] Cahyono, Y. et al., (2020). The Effect of Transformational Leadership Dimensions onJob Satisfaction and Organizational Commitment: Case Studies in PrivateUniversity Lecturers. Solid State Technology, 63(1), 158–184.
[10] Clarke, M., Koch, L., & Hill, E. (2004). Work-life balance: A conceptual overview. Human Resource Management Review, 14(3), 221–235.
[11] Clark, S. C. (2020). Work-life balance in a changing world: Implications for individuals and organizations. Organizational Behavior Review, 34(4), 58-73.
[12] Creswell, John W. dan Creswell, J. D. (2018). Research Design Qualitative, Quantitative and Mix Methods Approaches (fifth). California: SAGE Publications.
[13] Cronley, C. & Kim, Y. K. (2017). Intentions to turnover: Testing the moderated effects of organizational culture, as mediated by job satisfaction, within the Salvation Army. Leadership & Organization Development Journal, 38(2), pp.194-209.
[14] Cummings, J. N., Haas, M. R., & Spaeth, J. L. (2018). Interpersonal communication networks in organizations. Journal of Applied Psychology, 103(5), 511-526.
[15] Deddy, A. (2022). Pengaruh Kepemimpinan Transformasional terhadap Kinerja Pegawai melalui Kepuasan Kerja pada Badan Pengelola Pajak dan Retribusi Daerah (BPPRD) Kota Jambi. Jurnal Manajemen dan Keuangan, 11(1), 182-183.
[16] Dessler, G. (2015). Human Resource Management (14th ed.). Pearson Education.
[17] DeVito, Joseph A. (1997). Komunikasi Antarmanusia. Jakarta: Professional Books.
[18] Greenhaus, J. H., & Allen, T. D. (2019). Work-family balance: A review and extension of the literature. Journal of Vocational Behavior, 65(3), 7.
[19] Handoko, T. H. (2019). Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta: BPFE.
[20] Hasibuan, M. S. P. (2016). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
[21] Hungu. (2016). Pengertian Jenis Kelamin. Jakarta: PT Gramedia
[22] Imansari, N., & Kholifah, U. (2023). Buku Ajar Metodologi Penelitian. UNIPMA Press Universitas PGRI Madiun.
[23] Kossek, E. E., Thompson, R. J., & Lautsch, B. A. (2015). Work-Life Flexibility for Whom? Occupational Status and Work-Life Inequality in Upper, Middle, and Lower-Income Occupations. Academy of Management Annals, 9(1), 55–107.
[24] Kreitner, R., & Kinicki, A. (2014). Organizational Behavior (10th ed.). McGraw-Hill Education.
[25] Levy, P. S., & Lemeshow, S. (2008). Sampling of populations: Methods and applications (4th ed.). New York: Wiley.
[26] Luthans, Fred. (2006). Perilaku Organisasi (Edisi Sepuluh). Yogyakarta: Andi.
[27] Mangkunegara, A. P. (2017). Manajemen sumber daya manusia perusahaan. Bandung: Remaja Rosdakarya.
[28] Mathis, R. L., & Jackson, J. H. (2016). Human Resource Management (14th ed.). Cengage Learning.
[29] Martin, I. (2021). New guidelines for severe community-acquired pneumonia. Curr Opin Pulm Med.
[30] Moorhead, Gregory. Griffin, R. W. (2013). Perilaku Organisasi-Manajemen Sumber Daya Manusia dan Organisasi. (9th ed.). Jakarta: Salemba Empat.
[31] Morgan, J. (2019). The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization. Hoboken, NJ: Wiley.
[32] Mulyadi, Made. et al. (2024). Transformational Leadership, Work Life Balance, And Communication on Employee Performance at Pt. Kanmo Group. Berajah Journal, 4(4), 925-936.
[33] Munandar, A. S. (2014). Psikologi Industri dan Organisasi. Jakarta: UI Press. Panjaitan. (2021). Pengaruh Kemampuan Kerja Dan Kepemimpinan Terhadap Kinerja Karyawan PT. Sibuah Raya Medan. Skripsi Universitas Muhammadiyah Sumatera Utara. Diakses pada 28 Oktober 2024. Retrieved from http://repository.umsu.ac.id/handle/123456789/15769
[34] Muruf, Y. D. (2017). Pengaruh Pelatihan Komunikasi Interpersonal Terhadap Kepuasan Relasi Dengan Rekan Kerja Pada Guru. Insight: Jurnal Ilmiah Psikologi, 18(1), 92–108.
[35] Pathak, A. K., Dubey, P., & Singh, D. (2019). Work Life Balance & Job Satisfaction : A Literature Review. International Journal of Computer Sciences and Engineering., 7(3), 182-187.
[36] Pertiwi, A. Sari, D. & Rahman, F. (2022). Pengaruh Kepemimpinan Transformasional terhadap Kepuasan Kerja Pegawai di Badan Pengelola Pajak dan Retribusi Daerah Kota Jambi. Jurnal Manajemen Terapan dan Keuangan, 11(01), 182-195.
[37] Pertiwi, Y., et al. (2019). Pengaruh Komunikasi Interpersonal Dan Kompensasi Terhadap Kepuasan Kerja Pada Pt Perkebunan Nusantara Iii (Persero) Kebun Bangun. SULTANIST: Jurnal Manajemen Dan Keuangan, 7(2), 11–20.
[38] Poernomo, H. (2021). Kepuasan Kerja Guru: Ditinjau Dari Komunikasi Interpersonal Dan Motivasi Kerja. Jurnal Penelitian Dan Pendidikan, 15(1), 66–70.
[39] Qodrizana, D. L. (2018). Pengaruh Work-life balance Terhadap Kepuasan Kerja (Studi Pada Karyawan Perempuan Yayasan Insan Permata Tunggulwulung Kota Malang). Administrasi Bisnis, 60(1), 9–17.
[40] Robbins, S. P., & Judge, T. A. (2015). Organizational Behavior (16th ed.). Pearson Education.
[41] Robbins, S.P., & Judge, T.A. (2017). Organizational Behavior (13th ed.). Jakarta: Salemba Empat.
[42] Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior. New Jersey: Prentice Hall.
[43] Rosyidah, I. (2019). Pengaruh gaya kepemimpinan terhadap kinerja karyawan di Puskesmas Desa Sungai Lebung Kecamatan Pemulutan Selatan Kabupaten Ogan Ilir. [Skripsi, Tidak Diterbitkan]. Fakultas Ekonomi, Universitas Sriwijaya: Palembang.
[44] Rubin, Donald & Guido Imbens (2015). Causal Inference for Statistics, Social, and Biomedical Sciences. Cambridge: Cambridge University Press.
[45] Santoso, P. B. (2023). Rumus Slovin: Panacea Masalah Ukuran Sampel. SUKSMA: Jurnal Penelitian dan Karya Ilmiah, 1(1), 1-10.
[46] Schermerhorn. (2017). Management 6th Asia-Pacific edition custom F/Qut (black and white).
[47] Sekaran, Uma. (2003). Research Methods for Business: A Skill Building Approach (4th edition). New York: John Wiley & Sons, Inc.
[48] Sekaran, U., & Bougie, R. (2017). Research Methods for Business: A Skill Building Approach (6th edition). Wiley.
[49] Sekaran, U., & Bougie, R. (2017). Research Methods for Business: A Skill Building Approach (7th edition). Wiley.
[50] Shaju, M., & Durai, S. (2017). A study on the impact of Job Satisfaction on Job Performance of Employees working in Automobile Industry, Punjab, India. Journal of Management Research, 9, 117.
[51] Shantha, A. A. (2019). The Impact of Work-Life Balance on Job Satisfaction: With Special Reference to ABC Private Limited in Sri Lanka. American Journal of Humanities and Social Sciences Research, 3(6), 97–108.
[52] Siagian, S. P. (2015). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
[50] Spector, P. E., & Johnson, H. M. (2020). Work-life balance: A critical review and future directions. Journal of Occupational Health Psychology, 25(3), 349-364.
[53] Suciyati, M. & Wijono, S. (2018). Hubungan Antara Komunikasi Interpersonal dengan Kepuasan Kerja Karyawan di Hotel Pesonna Tugu Yogyakarta. Jurnal Kesehatan Masyarakat, 6(3), 227-234.
[54] Tanuwijaya, J., Aseanty, D., & Gunawan, A. W. (2021). Analysis the Effect of Transformational Leadership on Student Satisfaction and Its Impact on Motivation to Learn on Higher Education. International Conference on Research of Educational Administration and Management (ICREAM 2020), 526, 453–458.
[55] Umar, H. (2019). Metode Riset Manajemen Perusahaan. Jakarta: PT Gramedia Pustaka Utama.
[56] Wang, X. H., Liu, J., & Zhu, W. (2021). Transformational leadership and employee outcomes: A systematic review and meta-analysis. Journal of Leadership & Organizational Studies, 28(1), 3-18.
[57] Yam, Jim Hoy. dan Ruhiyat Taufik. (2021). Hipotesis Penelitian Kuantitatif. Jurnal Ilmu Administrasi, 3(2), 2685-252
[58] Yuen, K. F., Li, S. J., & Xu, Z. (2018). The impact of job satisfaction on safety performance: The mediating role of safety climate. Maritime Business Review, 3(2), 162-177.
[2] Amritha, A., Ramana, D.V., & Reddy, T. N. (2017). Employee Work-Life Balance in the IT Industry. SSRG International Journal of Economics and Management Studies, 4(6), 28–31.
[3] Apriliani, N. (2021). The relationship between job satisfaction, work motivation, and employee commitment. Journal of Human Resource Management, 5(2), 110-119.
[4] Asjari, Safira Nurariani., & Andreas Wahyu Gunawan. (2022). Pengaruh Work Life Balance, Internal Communication dan Transformational Leadership Terhadap Employee Performance dengan Employee Engagement Sebagai Variabel Mediasi. Journal Transformation of Mandalika, 2(3), 168-190.
[5] Babbie, Earl R. (2022). The Practice of Social Research. Melbourne: Cangage AU.
[6] Bass, B. M., & Avolio, B. J. (1994). Improving Organizational Effectiveness through Transformational Leadership. Thousand Oaks, CA: Sage Publications.
[7] Beauregard, T.A & Henry, L. C. (2009). Making the link between Work-life Balance Practices and Organizational Performance. Human Resource Management Review, 19, 9–22.
[8] Butarbutar, Marisi. et al., (2022). Examining Teacher Job Satisfaction Levels During a Pandemic: The Role of Transformational Leadership, Work-Life Balance and Interpersonal Communication. Jurnal Pendidikan Progresif, 14(2), 414-424.
[9] Cahyono, Y. et al., (2020). The Effect of Transformational Leadership Dimensions onJob Satisfaction and Organizational Commitment: Case Studies in PrivateUniversity Lecturers. Solid State Technology, 63(1), 158–184.
[10] Clarke, M., Koch, L., & Hill, E. (2004). Work-life balance: A conceptual overview. Human Resource Management Review, 14(3), 221–235.
[11] Clark, S. C. (2020). Work-life balance in a changing world: Implications for individuals and organizations. Organizational Behavior Review, 34(4), 58-73.
[12] Creswell, John W. dan Creswell, J. D. (2018). Research Design Qualitative, Quantitative and Mix Methods Approaches (fifth). California: SAGE Publications.
[13] Cronley, C. & Kim, Y. K. (2017). Intentions to turnover: Testing the moderated effects of organizational culture, as mediated by job satisfaction, within the Salvation Army. Leadership & Organization Development Journal, 38(2), pp.194-209.
[14] Cummings, J. N., Haas, M. R., & Spaeth, J. L. (2018). Interpersonal communication networks in organizations. Journal of Applied Psychology, 103(5), 511-526.
[15] Deddy, A. (2022). Pengaruh Kepemimpinan Transformasional terhadap Kinerja Pegawai melalui Kepuasan Kerja pada Badan Pengelola Pajak dan Retribusi Daerah (BPPRD) Kota Jambi. Jurnal Manajemen dan Keuangan, 11(1), 182-183.
[16] Dessler, G. (2015). Human Resource Management (14th ed.). Pearson Education.
[17] DeVito, Joseph A. (1997). Komunikasi Antarmanusia. Jakarta: Professional Books.
[18] Greenhaus, J. H., & Allen, T. D. (2019). Work-family balance: A review and extension of the literature. Journal of Vocational Behavior, 65(3), 7.
[19] Handoko, T. H. (2019). Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta: BPFE.
[20] Hasibuan, M. S. P. (2016). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
[21] Hungu. (2016). Pengertian Jenis Kelamin. Jakarta: PT Gramedia
[22] Imansari, N., & Kholifah, U. (2023). Buku Ajar Metodologi Penelitian. UNIPMA Press Universitas PGRI Madiun.
[23] Kossek, E. E., Thompson, R. J., & Lautsch, B. A. (2015). Work-Life Flexibility for Whom? Occupational Status and Work-Life Inequality in Upper, Middle, and Lower-Income Occupations. Academy of Management Annals, 9(1), 55–107.
[24] Kreitner, R., & Kinicki, A. (2014). Organizational Behavior (10th ed.). McGraw-Hill Education.
[25] Levy, P. S., & Lemeshow, S. (2008). Sampling of populations: Methods and applications (4th ed.). New York: Wiley.
[26] Luthans, Fred. (2006). Perilaku Organisasi (Edisi Sepuluh). Yogyakarta: Andi.
[27] Mangkunegara, A. P. (2017). Manajemen sumber daya manusia perusahaan. Bandung: Remaja Rosdakarya.
[28] Mathis, R. L., & Jackson, J. H. (2016). Human Resource Management (14th ed.). Cengage Learning.
[29] Martin, I. (2021). New guidelines for severe community-acquired pneumonia. Curr Opin Pulm Med.
[30] Moorhead, Gregory. Griffin, R. W. (2013). Perilaku Organisasi-Manajemen Sumber Daya Manusia dan Organisasi. (9th ed.). Jakarta: Salemba Empat.
[31] Morgan, J. (2019). The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization. Hoboken, NJ: Wiley.
[32] Mulyadi, Made. et al. (2024). Transformational Leadership, Work Life Balance, And Communication on Employee Performance at Pt. Kanmo Group. Berajah Journal, 4(4), 925-936.
[33] Munandar, A. S. (2014). Psikologi Industri dan Organisasi. Jakarta: UI Press. Panjaitan. (2021). Pengaruh Kemampuan Kerja Dan Kepemimpinan Terhadap Kinerja Karyawan PT. Sibuah Raya Medan. Skripsi Universitas Muhammadiyah Sumatera Utara. Diakses pada 28 Oktober 2024. Retrieved from http://repository.umsu.ac.id/handle/123456789/15769
[34] Muruf, Y. D. (2017). Pengaruh Pelatihan Komunikasi Interpersonal Terhadap Kepuasan Relasi Dengan Rekan Kerja Pada Guru. Insight: Jurnal Ilmiah Psikologi, 18(1), 92–108.
[35] Pathak, A. K., Dubey, P., & Singh, D. (2019). Work Life Balance & Job Satisfaction : A Literature Review. International Journal of Computer Sciences and Engineering., 7(3), 182-187.
[36] Pertiwi, A. Sari, D. & Rahman, F. (2022). Pengaruh Kepemimpinan Transformasional terhadap Kepuasan Kerja Pegawai di Badan Pengelola Pajak dan Retribusi Daerah Kota Jambi. Jurnal Manajemen Terapan dan Keuangan, 11(01), 182-195.
[37] Pertiwi, Y., et al. (2019). Pengaruh Komunikasi Interpersonal Dan Kompensasi Terhadap Kepuasan Kerja Pada Pt Perkebunan Nusantara Iii (Persero) Kebun Bangun. SULTANIST: Jurnal Manajemen Dan Keuangan, 7(2), 11–20.
[38] Poernomo, H. (2021). Kepuasan Kerja Guru: Ditinjau Dari Komunikasi Interpersonal Dan Motivasi Kerja. Jurnal Penelitian Dan Pendidikan, 15(1), 66–70.
[39] Qodrizana, D. L. (2018). Pengaruh Work-life balance Terhadap Kepuasan Kerja (Studi Pada Karyawan Perempuan Yayasan Insan Permata Tunggulwulung Kota Malang). Administrasi Bisnis, 60(1), 9–17.
[40] Robbins, S. P., & Judge, T. A. (2015). Organizational Behavior (16th ed.). Pearson Education.
[41] Robbins, S.P., & Judge, T.A. (2017). Organizational Behavior (13th ed.). Jakarta: Salemba Empat.
[42] Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior. New Jersey: Prentice Hall.
[43] Rosyidah, I. (2019). Pengaruh gaya kepemimpinan terhadap kinerja karyawan di Puskesmas Desa Sungai Lebung Kecamatan Pemulutan Selatan Kabupaten Ogan Ilir. [Skripsi, Tidak Diterbitkan]. Fakultas Ekonomi, Universitas Sriwijaya: Palembang.
[44] Rubin, Donald & Guido Imbens (2015). Causal Inference for Statistics, Social, and Biomedical Sciences. Cambridge: Cambridge University Press.
[45] Santoso, P. B. (2023). Rumus Slovin: Panacea Masalah Ukuran Sampel. SUKSMA: Jurnal Penelitian dan Karya Ilmiah, 1(1), 1-10.
[46] Schermerhorn. (2017). Management 6th Asia-Pacific edition custom F/Qut (black and white).
[47] Sekaran, Uma. (2003). Research Methods for Business: A Skill Building Approach (4th edition). New York: John Wiley & Sons, Inc.
[48] Sekaran, U., & Bougie, R. (2017). Research Methods for Business: A Skill Building Approach (6th edition). Wiley.
[49] Sekaran, U., & Bougie, R. (2017). Research Methods for Business: A Skill Building Approach (7th edition). Wiley.
[50] Shaju, M., & Durai, S. (2017). A study on the impact of Job Satisfaction on Job Performance of Employees working in Automobile Industry, Punjab, India. Journal of Management Research, 9, 117.
[51] Shantha, A. A. (2019). The Impact of Work-Life Balance on Job Satisfaction: With Special Reference to ABC Private Limited in Sri Lanka. American Journal of Humanities and Social Sciences Research, 3(6), 97–108.
[52] Siagian, S. P. (2015). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
[50] Spector, P. E., & Johnson, H. M. (2020). Work-life balance: A critical review and future directions. Journal of Occupational Health Psychology, 25(3), 349-364.
[53] Suciyati, M. & Wijono, S. (2018). Hubungan Antara Komunikasi Interpersonal dengan Kepuasan Kerja Karyawan di Hotel Pesonna Tugu Yogyakarta. Jurnal Kesehatan Masyarakat, 6(3), 227-234.
[54] Tanuwijaya, J., Aseanty, D., & Gunawan, A. W. (2021). Analysis the Effect of Transformational Leadership on Student Satisfaction and Its Impact on Motivation to Learn on Higher Education. International Conference on Research of Educational Administration and Management (ICREAM 2020), 526, 453–458.
[55] Umar, H. (2019). Metode Riset Manajemen Perusahaan. Jakarta: PT Gramedia Pustaka Utama.
[56] Wang, X. H., Liu, J., & Zhu, W. (2021). Transformational leadership and employee outcomes: A systematic review and meta-analysis. Journal of Leadership & Organizational Studies, 28(1), 3-18.
[57] Yam, Jim Hoy. dan Ruhiyat Taufik. (2021). Hipotesis Penelitian Kuantitatif. Jurnal Ilmu Administrasi, 3(2), 2685-252
[58] Yuen, K. F., Li, S. J., & Xu, Z. (2018). The impact of job satisfaction on safety performance: The mediating role of safety climate. Maritime Business Review, 3(2), 162-177.
Published
2025-08-30
How to Cite
PUTRI, Syafira Eka; PROBOSARI, Ninik.
The Influence of Transformational Leadership, Work Life Balance, and Interpersonal Communication on Job Satisfaction at Puskesmas Muara Pinang.
Journal of Information System, Applied, Management, Accounting and Research, [S.l.], v. 9, n. 3, p. 1267-1276, aug. 2025.
ISSN 2598-8719.
Available at: <https://journal.stmikjayakarta.ac.id/index.php/jisamar/article/view/2045>. Date accessed: 24 sep. 2025.
doi: https://doi.org/10.52362/jisamar.v9i3.2045.
Section
Articles
This work is licensed under a Creative Commons Attribution 4.0 International License.
_uk501.png)
.2022-2026_uk200_pxl_.jpg)
.png)
3.png)
