Pengaruh Kualitas Produk, Brand Image Dan Brand Ambassador Terhadap Keputusan Pembelian Kosmetik Madame Gie Pada Mahasiswa Di Kota Bandung

  • Ariel Anggistia Putri Universitas Indonesia Membangun, Bandung
  • Listri Herlina Universitas Indonesia Membangun, Bandung
  • Astrin Kusumawardani Universitas Indonesia Membangun, Bandung

Abstract

This study aims to examine the influence of product quality, brand image, and brand ambassadors on consumer purchasing decisions for Madame Gie products in Bandung City. A quantitative research method with descriptive and verification approaches is employed. The sampling technique used is probability sampling, where respondents are selected randomly from accessible customers. Data are analyzed using path analysis to determine the relationships among the studied variables. The findings indicate that product quality, brand image, and brand ambassadors each have a significant and positive effect on consumer purchasing decisions. Among these factors, brand image exerts the strongest influence on customer perceptions, while product quality and brand ambassadors play crucial roles in enhancing consumer purchase intention. Therefore, companies should reinforce their brand image, enhance product quality, and strategically select brand ambassadors to foster customer loyaltyThis study aims to examine the influence of product quality, brand image, and brand ambassadors on consumer purchasing decisions for Madame Gie products in Bandung City. The analysis is conducted both partially (individually) and simultaneously (collectively). A quantitative research method with descriptive and verification approaches is employed. The sampling technique used is probability sampling, where respondents are selected randomly from accessible customers. Data are analyzed using path analysis to determine the relationships among the studied variables. The findings indicate that product quality, brand image, and brand ambassadors each have a significant and positive effect on consumer purchasing decisions. Among these factors, brand image exerts the strongest influence on customer perceptions, while product quality and brand ambassadors play crucial roles in enhancing consumer purchase intention. Therefore, companies should reinforce their brand image, enhance product quality, and strategically select brand ambassadors to foster customer loyalty.


 


 

Downloads

Download data is not yet available.

Author Biographies

Ariel Anggistia Putri, Universitas Indonesia Membangun, Bandung

Program Studi Manajemen

Listri Herlina, Universitas Indonesia Membangun, Bandung

Program Studi Manajemen

Astrin Kusumawardani, Universitas Indonesia Membangun, Bandung

Program Studi Manajemen

References

[1] Ernawati, R., et.al (2021). Analisis Pengaruh Promosi, Harga, dan Citra Merek terhadap Keputusan Pembelian pada Situs E-commerce Zalora di Jakarta. Business Management Analysis Journal (BMAJ), 4(2), 200-
208. https://jurnal.umk.ac.id/index.php/bmaj/article/view/6663/2912
[2] notifikos.pom.co.id. Peraturan badan pengawas obat dan makanan nomor 23 tahun 2019 tentang pesyaratan teknis bahan kosmetika. Diakses dari https://notifkos.pom.go.id/upload/informasi/20220805164646.pdf
[3] www.kediri.jatimtimes.com. Minat Fashion Kecantikan Semakin Tinggi, Indonesia Menjadi Pasar Kecantikan Terbesar ke-5 di Dunia. Diakses dari https://kediri.jatimtimes.com/baca/285627/20230316/090200/minat-fashion-kecantikan-semakin-tinggi-indonesia-menjadi-pasar-kecantikan-terbesar-ke-5-di-dunia
[4] Lintasbabel.iNews.id Pemilik Madame Gie, Brand kosmetik yang sempat ditarik BPOM dari peredaran. Diakses dari https://m.rctiplus.com/news/detail/gaya-hidup/3283076/pemilik-madame-gie-brand-kosmetik-yang-sempat-ditarik-bpom-dari-peredaran
[5] www.compas.co.id. Compas Data Market Insight: Penjualan Eye-catching di Shopee & Tokopedia dari 7 Top Brand Eyeshadow. Diakses dari https://compas.co.id/article/top-brand-eyeshadow/
[6] www.compas.co.id. Compas Market Insight Dashboard: Brand Wardah Pimpin Top 10 Brand Lokal Kategori Lipstik dengan Market Share Tertinggi, 10,6% di E-commerce. Diakses dari https://compas.co.id/article/market-insight-brand-wardah-pimpin-top-brand-lokal-kategori-lipstik/
[7] www.harianhaluan.com. BPOM Menarik 16 Produk Kecantikan Karena Mengandung K3 dan K10, Apa Itu?. Diakses dari https://www.harianhaluan.com/lifestyle/pr-105212604/bpom-menarik-16-produk-kecantikan-karena-mengandung-k3-dan-k10-apa-itu?page=1

[8] www. Liputan6.com. Gisella Anastasia: 1 Ton Produk Madame Gie yang Berbahaya Sudah Ditarik dan
Dihanguskan. Diakses dari https://www.liputan6.com/amp/5099627/gisella-anastasia-1-ton-produk-madame-gie-yang-berbahaya-sudah-ditarik-dan-dihanguskan
[9] Wardani. K. P. D., & Kusrini. E., (2023). Pengaruh Brand Image, Harga, Variasi Produk, Dan Brand
Ambassador gisella Anastasia Terhadap Keputusan Pembelian Produk Madame Gie. Jurnal Ekonomi Akuntansi Manajemen Agribisnis, 1(1), 21-32.
https://jurnal.faperta-unras.ac.id/index.php/JUREKMA/article/view/143/141
[10] Sumarwan, R. G. G., & Herlina, L. (2025). Pengaruh Brand Image, Harga Dan Promosi Penjualan Terhadap
Minat Beli Di Transmart. Journal of Information System, Applied, Management, Accounting and
Research, 9(1), 171-186. https://journal.stmikjayakarta.ac.id/index.php/jisamar/article/view/1717/1039
[11] Kurniawan, A. W., & Puspitaningtyas, Z. (2016). Metode Penelitian Kuantitatif. Yogyakarta: Padiva Buku
[12] Digdowiseiso, K. (2017). Metodologi Penelitian Ekobomi dan Bisnis. Jakarta: Lembaga Penerbitan
Universitas Nasional
[13] Cahyani, P. R., & Mubarok, D. A. A. (2024). Pengaruh Brand Image, Electronic Word of Mouth Dan Brand
Ambassador Terhadap Keputusan Pembelian (Studi Pada Konsumen Produk Oatside Di Kota Bandung). JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), Volume 10(2), 899-911.
https://www.journal.lembagakita.org/index.php/jemsi/article/view/2119/1608
[14] Hartina, E., Saputro, A. H., & Mubarok, D. A. A. (2023). Pengaruh Harga, Brand Image Dan Keragaman
Produk Terhadap Keputusan Pembelian Sabun Mandi Cair Lifebouy di Kota Bandung. JEMSI (Jurnal
Ekonomi, Manajemen, dan Akuntansi) Volume 9(6), 2768-2778.
https://journal.lembagakita.org/index.php/jemsi/article/view/1727/1254
[15] Kotler, P., & Armstrong, G. (2019). Principles of marketing (17th ed.). Pearson Education.
[16] Kevin, R., & Siregar, S., (2022). Pengaruh Harga, Kualitas Produk dan Brand Ambassador Terhadap
Keputusan Pembelian Produk Smarthphone Samsung Galaxy S Series. Jurnal Ilmu Pengetahuan Sosial
(JIPS), 9(8), 3010-3022. http://jurnal.um-tapsel.ac.id/index.php/nusantara/article/view/7648/4964
[17] Keller, K. L. (2020). Strategic Brand Management: Building, Measuring, and Managing Brand Equity
(5th ed.). Pearson
[18] Barnes, L., & Lea-Greenwood, G. (2018). Pre-loved? Analysing the Dubai luxe resale market. In Vintage
luxury fashion. Palgrave Macmillan
[19] Sugiyono, P. D. (2017). Metode penelitian bisnis: pendekatan kuantitatif, kualitatif, kombinasi, dan R&D.
Bandung: CV. Alfabeta
[20] Lestari, F., & Muttaqin, R. (2024). Pengaruh Promosi dan Citra Merek Terhadap Keputusan Pembelian Pond’s
Di Tiktok Shop. Prosiding senama Vol. 4, 97-106.
https://prosenama.upnjatim.ac.id/index.php/prosenama/article/view/73/73
[21] Ghozali, I. (2019). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25 ( Edisi 9).
Semarang: Badan Penerbit Universitas Diponegoro.
[22] Ghozali, I. (2018). Aplikasi Analisis Multivariete Dengan Program IBM SPSS 23.Semarang: Badan
Penerbit Universitas Diponogoro.
[23] Rosyada, R. A., & Akbar, R. R. (2024). Pengaruh Brand Image Dan Harga Terhadap Keputusan Pembelian
Body Lotion Scarlet Whitening (Studi Pada Pengguna Body Lotion Scarlett Whitening Di Shopee Mall
Indonesia). JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 10(4), 2791-2800.
https://www.journal.lembagakita.org/index.php/jemsi/article/view/2961/2092
[24] Saniyyah. S., et.al. (2024). Pengaruh Brand Image, Brand Trust danElectronic Word of Mouth Terhadap Keputusan Pembelian Body Lotion Nivea (Studi pada Pengguna Shopee Malldi Bandung). JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 10(6), 3331-3340 https://journal.lembagakita.org/index.php/jemsi/article/view/3377/2492
Published
2025-03-06
How to Cite
PUTRI, Ariel Anggistia; HERLINA, Listri; KUSUMAWARDANI, Astrin. Pengaruh Kualitas Produk, Brand Image Dan Brand Ambassador Terhadap Keputusan Pembelian Kosmetik Madame Gie Pada Mahasiswa Di Kota Bandung. Journal of Information System, Applied, Management, Accounting and Research, [S.l.], v. 9, n. 2, p. 474-487, mar. 2025. ISSN 2598-8719. Available at: <https://journal.stmikjayakarta.ac.id/index.php/jisamar/article/view/1772>. Date accessed: 28 apr. 2025. doi: https://doi.org/10.52362/jisamar.v9i2.1772.