• Dandy Arfiensa Universitas Nurdin Hamzah, Jambi, Indonesia
  • Ezrifal Sany Universitas Nurdin Hamzah, Jambi, Indonesia
  • Sri Mulyati Universitas Nurdin Hamzah, Jambi, Indonesia


This study aims to design a UX Dashboard for analyzing the user experience of the Lazada app. UX methods, such as data collection and user experience analysis, are integrated. Findings from data analysis are utilized to create a dashboard providing a comprehensive overview of user experience, covering navigation, product search, checkout processes, and customer support. The dashboard enables monitoring changes in user experience and evaluating the impact of improvements. The results are expected to offer valuable insights for the Lazada development team to enhance the application and contribute to understanding UX practices in the e-commerce context and the development of user experience dashboards.

Author Biographies

Ezrifal Sany, Universitas Nurdin Hamzah, Jambi, Indonesia


Sri Mulyati, Universitas Nurdin Hamzah, Jambi, Indonesia



[1] Juansyah, Andi. 2015. "Pembangunan aplikasi child tracker berbasis assisted–global positioning system (a-gps) dengan platform android." Jurnal Ilmiah Komputer dan Informatika (KOMPUTA) 1.1 : 1-8.
[2] Li, H., Wang, Z., & Deng, X. 2015. Ownership , independent directors , agency costs and financial distress : evidence from Chinese listed companies. Corporate Governance: The international journal of business in society, 8(5), 622–636.
[3] Nurliana, Friska, Ghassani Hanifati, dan Ferdiansyah Ali. 2022. "Analisis User Experience terhadap User Interface Website dengan Design Thinking." Magenta| Official Journal STMK Trisakti 6.02: 971-991.
[4] Ramadhan, Sarfina Luthfiyah. 2021. "Perancangan User Experience Aplikasi Pengajuan E-KTP menggunakan Metode UCD pada Kelurahan Tanah Baru." JATISI (Jurnal Teknik Informatika dan Sistem Informasi) 8.1: 287-298.
[5] Pirnanda, Yoki, and Novhirtamely Kahar. 2019. "APLIKASI PERMINTAAN BARANG BERBASIS WEB PADA PDAM TIRTA MAYANG KOTA JAMBI." Jurnal Karya Informatika (KARTIKA) 1.1 : 15-20.
How to Cite
ARFIENSA, Dandy; SANY, Ezrifal; MULYATI, Sri. PENGEMBANGAN EXPERIENCE (UX) DASHBOARD REPORTING DATA REVIEW USER PENGGUNA APLIKASI LAZADA. Jurnal Manajamen Informatika Jayakarta, [S.l.], v. 4, n. 1, p. 92-113, feb. 2024. ISSN 2797-0930. Available at: <>. Date accessed: 24 may 2024. doi:

Most read articles by the same author(s)

Obs.: This plugin requires at least one statistics/report plugin to be enabled. If your statistics plugins provide more than one metric then please also select a main metric on the admin's site settings page and/or on the journal manager's settings pages.