Arfian, Andi, 		Mustomi, Dede, 		Siregar, Juarni, AND 		Yana, Adelia.
" TINGKAT KEPUASAN LAYANAN CUSTUMER SERVICE BERDASARKAN METODE WEBQUAL 4.0 PADA  PT TRITANA DENGAN PLS-SEM" <em>Journal of Information System, Informatics and Computing</em> [Online], Volume 5 Number 1 (20 June 2021)