Manajemen Proyek Peluncuran Aplikasi e-Lhu BPOM Berdasarkan Praktik ITIL 4
Abstract
This study analyzes project management governance during the deployment phase of the e-Lhu application at the National Agency of Drug and Food Control (BPOM) in East Java. Although the application has successfully digitized laboratory data, the transition of new features into the operational environment still faces technical and procedural challenges. Using the ITIL 4 framework, this research evaluates five key practices: Deployment Management, and Release Management. The method employed is descriptive qualitative through participant observation and in-depth interviews. The results indicate that while BPOM demonstrates excellent bureaucratic agility in Change Enablement, a critical gap exists in Knowledge Management, creating a single point of failure risk. Furthermore, the absence of a structured rollback mechanism in Deployment Management increases the risk of system fatality during errors. This study recommends standardizing documentation as a release requirement (Definition of Done) and institutionalizing system recovery plans to ensure the continuity of laboratory testing services.
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[2] I. Santosa and R. Mulyana, “The IT Services Management Architecture Design for Large and Medium-sized Companies based on ITIL 4 and TOGAF Framework,” JOIV : International Journal on Informatics Visualization, vol. 7, no. 1, pp. 30–36, Mar. 2023, doi: 10.30630/JOIV.7.1.1590.
[3] A. Limited, “ITIL ® Foundation ITIL 4 Edition 2,” 2019. [Online]. Available: https://www.axelos.com
[4] “VALUE CO-CREATION IN ITIL 4-FRAMEWORK,” 2022.
[5] A. Harjanto and R. F. Aji, “Improving IT Assets Management with ITIL 4 Framework,” Jurnal Ilmu Komputer dan Informasi, vol. 17, no. 2, pp. 127–143, Jun. 2024, doi: 10.21609/jiki.v17i2.1195.
[6] “Stamme / Agile IT-Service Management Seminar IT-Management in the Digital Age ( Literature Review on Agile IT-Service Management.”
[7] Y. Permatasari and R. F. Aji, “Evaluasi dan Rekomendasi Perbaikan Proses Pemenuhan Permintaan Layanan Teknologi Informasi: Studi Kasus PT Bank XYZ,” Jurnal Teknologi Dan Sistem Informasi Bisnis, vol. 7, no. 1, pp. 70–81, Jan. 2025, doi: 10.47233/JTEKSIS.V7I1.1769.
[8] L. R. Silaban and M. I. Fianty, “MEASUREMENT OF INFORMATION TECHNOLOGY GOVERNANCE CAPABILITY LEVEL USING COBIT 2019 FRAMEWORK,” IJISCS (International Journal of Information System and Computer Science), vol. 7, no. 2, p. 78, Aug. 2023, doi: 10.56327/IJISCS.V7I2.1543.
[9] B. A. Sekti and S. N. Kholifah, “Analisis Tingkat Kematangan Aplikasi Tangerang LIVE dalam Mengelola Incident Management, Problem Management, dan Service Desk Menggunakan Framework ITIL V4,” Jurnal Teknologi Informatika dan Komputer, vol. 10, no. 1, pp. 187–202, Mar. 2024, doi: 10.37012/jtik.v10i1.2078.
[10] H. Ibrahim and I. Hamarash, “Developing IT Service Management in Higher Education Institutions: A Case Study of ITIL Implementation in Universities in the Kurdistan Region of Iraq,” in Proceedings of the 3rd International Conference on Engineering and Innovative Technology, Salahaddin University-Erbil, Feb. 2025. doi: 10.31972/iceti2024.008.
[11] E. Gamal, E.-D. Abd El-Halim, K. El-Bahnasy, R. Mohamed, and Y. Haggag, “Improve Quality of Smart Universities through Information Technology Infrastructure Library Methodology,” International Journal on Recent and Innovation Trends in Computing and Communication, vol. 11, no. 9, pp. 852–860, Oct. 2023, doi: 10.17762/IJRITCC.V11I9.8976.
[12] G. Adiningtyas, T. Raharjo, N. W. Trisnawaty, and R. Yuniarti, “Implementing Project Management Integrated with ITIL: Case Study in a Fast-Moving Consumer Goods Company,” The Indonesian Journal of Computer Science, vol. 13, no. 4, Jul. 2024, doi: 10.33022/IJCS.V13I4.4131.
[13] J. Alam and B. Soewito, “IMPROVEMENT OF IT OPERATION PERFORMANCE USING SYNERGY OF ITIL PROCESS IN RETAIL ORGANIZATION,” J. Theor. Appl. Inf. Technol., vol. 31, no. 14, 2020, [Online]. Available: www.jatit.org
[14] A. H. Nuradira, N. Azizah, and J. Minardi, “Audit of Governance and Service Management of Unisnu Jepara’s Library Information System (SIPERPUS) Using ITIL V4 Based on Website,” Scientific Journal of Informatics, vol. 12, no. 1, pp. 31–42, May 2025, doi: 10.15294/SJI.V12I1.19168.
[15] M. I. Hidayat, P. Putra, R. A. Fitriansyah, N. R. Oktadini, A. Meiriza, and P. E. Sevtiyuni, “Evaluasi Tingkat Kematangan Manajemen Insiden Layanan Teknologi Informasi PT. Pupuk Sriwidjaja Menggunakan Maturity Level Self-Assesment ITIL v4,” INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS : Journal of Information System, vol. 9, no. 1, pp. 63–74, Jun. 2024, doi: 10.51211/ISBI.V9I1.2859.
[16] “Deployment management ITIL®4 Practice Guide,” 2020.
[17] D. Dzemydienė, S. Turskienė, and I. Šileikienė, “An Approach of ICT Incident Management Based on ITIL 4 Methodology Recommendations,” Baltic Journal of Modern Computing, vol. 12, no. 3, pp. 286–303, 2024, doi: 10.22364/bjmc.2024.12.3.05.
[18] “Release management ITIL®4 Practice Guide,” 2020.
[19] “Change Enablement ITIL®4 Practice Guide AXELOS,” 2020.
[20] “Incident Management ITIL®4 Practice Guide,” 2020.
[21] “Knowledge management ITIL® 4 Practice Guide,” 2020.
[22] S. Varga, G. Barreto, and P. Battaglin, “Combining Agile, DevOps and ITSM: A Systematic Literature Review,” Engineering And Technology Journal, vol. 10, no. 11, pp. 7761–7770, Nov. 2025, doi: 10.47191/ETJ/V10I11.08.
Published
2026-08-30
How to Cite
RIZALDIANSYAH, Muhammad Daud et al.
Manajemen Proyek Peluncuran Aplikasi e-Lhu BPOM Berdasarkan Praktik ITIL 4.
Journal of Information System, Applied, Management, Accounting and Research, [S.l.], v. 10, n. 3, p. 1011-1019, aug. 2026.
ISSN 2598-8719.
Available at: <https://journal.stmikjayakarta.ac.id/index.php/jisamar/article/view/2451>. Date accessed: 02 sep. 2026.
doi: https://doi.org/10.52362/jisamar.v10i3.2451.
Section
Articles
This work is licensed under a Creative Commons Attribution 4.0 International License.
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