The effect of service quality and quality of savings products on customer satisfaction at islamic banks in Indonesia bekasi branch office 2

  • Umi Kulsum STEBank Islam Mr. Sjafruddin Prawiranegara, Jakarta, Indonesia
  • Risa Bhinekawati STEBank Islam Mr. Sjafruddin Prawiranegara, Jakarta, Indonesia
  • Saprudin Saprudin Sekolah Tinggi Ilmu Ekonomi Jayakarta

Abstract

The purpose of this study was to find out whether there is an influence between service quality and the quality of savings products partially on customer satisfaction at Bank Syariah Indonesia. The second objective is to determine whether there is an effect between the quality of service and the quality of savings products simultaneously on customer satisfaction at Bank Syariah Indonesia. The results of the study indicate that there is an effect of service quality and the quality of savings products partially or simultaneously on customer satisfaction at Bank Syariah Indonesia. The quality of service in this study affects customer satisfaction and the quality of savings products does not affect customer satisfaction.

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Published
2022-08-25
How to Cite
KULSUM, Umi; BHINEKAWATI, Risa; SAPRUDIN, Saprudin. The effect of service quality and quality of savings products on customer satisfaction at islamic banks in Indonesia bekasi branch office 2. International Journal of Informatics, Economics, Management and Science (IJIEMS), [S.l.], v. 1, n. 2, p. 152-166, aug. 2022. ISSN 2809-8471. Available at: <https://journal.stmikjayakarta.ac.id/index.php/ijiems/article/view/882>. Date accessed: 02 feb. 2023. doi: https://doi.org/10.52362/ijiems.v1i2.882.

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