• Diana Setiyo Dewi Sekolah Tinggi Ilmu Ekonomi Jayakarta, Jakarta
  • Tiur Nurlini Wenang Tobing Sekolah Tinggi Ilmu Ekonomi Jayakarta, Jakarta


This study focuses on COVID-19 as a global pandemic that has a negative impact on various government fields. The government made a new online-based policy on public service delivery. Public services before COVID-19 are seen as not optimal, the improvement needs are piling up in line with the delays during the COVID-19 pandemic, it is very necessary to optimize the implementation of good governance, problems we are facing now are the threat of COVID-19 against the deterioration of the country, new policies that do not produce solutions, difficulties in implementing online-based work policies due to uneven technological progress in each region, increasing COVID-19 cases, and the pile-up task of improving public service delivery. Current pandemic situations in Indonesia; an increasing number of COVID-19 cases in Indonesia with a total of 93,657 on July, 23rd 2020; The government-issued social distancing policies, physical distancing, work from home and PSBB to break the chain of COVID-19; Conducting community intelligence through online and offline COVID-19 prevention education; Java island as the most populated area in Indonesia (SUPAS 2015) experienced a prolonged red zone until the implementation of the PSBB; it's affected the economic turnover. The Impact of the COVID-19 Pandemic on Public Service Delivery; Limited access for providing community services; Issued a new policy; Closure of schools, markets, public facilities, restrictions on transportation passengers, and others; Providing online-based services. The conclusions and suggestions in this study are the application and development of the E-Government system; Creating new reliable policy standards; Employee training regarding online-based work systems; Efforts to distribute technology and information to every remote area in Indonesia

Author Biographies

Diana Setiyo Dewi, Sekolah Tinggi Ilmu Ekonomi Jayakarta, Jakarta

Program Studi Manajemen (S1)

Tiur Nurlini Wenang Tobing, Sekolah Tinggi Ilmu Ekonomi Jayakarta, Jakarta

Program Studi Manajemen (S1)


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How to Cite
DEWI, Diana Setiyo; TOBING, Tiur Nurlini Wenang. OPTIMALISASI PENYELENGGARAN PELAYANAN PUBLIK DALAM MASA PERUBAHAN MELAWAN COVID-19 DI INDONESIA. Journal of Information System, Applied, Management, Accounting and Research, [S.l.], v. 5, n. 1, p. 210-214, feb. 2021. ISSN 2598-8719. Available at: <http://journal.stmikjayakarta.ac.id/index.php/jisamar/article/view/362>. Date accessed: 05 mar. 2021.